Shipping Information
At NovaWear Shop, we strive to provide you with a seamless shopping experience. Here’s everything you need to know about our shipping and returns policies.
Order Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped out promptly.
Shipping Methods
- Standard Shipping: We use DHL or FedEx for standard shipping. The estimated delivery time is 10-15 business days after shipment. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. The estimated delivery time is 15-25 business days after shipment.
Shipping Regions
We ship globally, excluding certain remote areas and Asia. Please check our website for more details on shipping restrictions.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable & Non-Exchangeable Items
Based on our website menu and product offerings, the following items are non-returnable and non-exchangeable:
- Blouses: Due to hygiene reasons, blouses cannot be returned or exchanged unless they are defective.
- Jumpsuits: Jumpsuits are non-returnable and non-exchangeable due to their intricate design and fitting requirements.
Return & Exchange Process
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely package the item in its original packaging, including all tags and accessories.
- Ship the Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline & Method
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #12345
Body:
Dear NovaWear Shop Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
Item(s) for Return/Exchange: [List the item(s) and reason for return/exchange]
Order Number: #12345
Reason for Return/Exchange: [Provide a brief explanation]
Please let me know the next steps and provide the Return Authorization Number (RAN) if applicable.
Thank you,
[Your Full Name]
[Your Email Address]
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at +1 (555) 123-4567. We’re here to help!
Thank you for shopping with NovaWear Shop. We appreciate your business and look forward to serving you again.