Welcome to NovaWear Shop’s FAQ section! Here, we aim to answer all your questions about our products, services, and policies. If you can’t find the answer you’re looking for, feel free to contact our customer support team at [email protected].

Product Questions

1. What types of products does NovaWear Shop offer?
We offer a variety of chic and sustainable fashion items including Blouses, Jumpsuits, Pants, Shorts, Skirts, and T-Shirts.
2. Are your products eco-friendly?
Yes, at NovaWear Shop, we are committed to sustainability. Our products are designed with eco-friendly materials and ethical production practices.

Shipping & Delivery

1. What are the shipping options available?
We offer two main shipping options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days, which includes order confirmation, payment verification, and packaging.
3. Do you ship internationally?
Yes, we offer global shipping. However, we do not deliver to some remote areas in Asia and other regions. Please contact us if you have any questions about delivery to your location.

Returns & Exchanges

1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. We will guide you through the process.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.

Customer Support

1. How can I contact customer support?
You can reach our customer service team at [email protected] or through our contact form on the website.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.