At NovaWear Shop, we understand that timely delivery is crucial to your shopping experience. That’s why we’ve partnered with trusted logistics providers to ensure your orders reach you as quickly and efficiently as possible. Below, you’ll find detailed information about our delivery options, shipping times, and more.

Shipping Options

We offer two main shipping options to cater to your needs:

  • Standard Shipping: For those who prefer a balance between speed and cost, our standard shipping option uses either DHL or FedEx. The shipping fee is $12.95, and your order will typically arrive within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures your order will be delivered within 15-25 business days after dispatch.

Order Processing

Once you place an order, our team works diligently to process it within 1-2 business days. This includes order confirmation, payment verification, and packaging. After processing, your order will be dispatched and you will receive a confirmation email with tracking information.

Delivery Areas

We are proud to offer global shipping, bringing our chic and sustainable fashion to your doorstep. However, please note that we do not deliver to some remote areas in Asia and other regions. If you have any questions about delivery to your location, feel free to contact our customer service team.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery on the respective courier’s website (DHL, FedEx, or EMS).

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.

Customer Support

Our dedicated customer service team is here to assist you with any questions or concerns regarding your delivery. You can reach us at [email protected] or through our contact form on the website.

Thank you for choosing NovaWear Shop—where style meets sustainability. We look forward to delivering your next favorite fashion piece!